Effective communication is essential for building positive employee relations in any organization. It is one of the critical factors that contribute to the success of an organization. Communication is a two-way process that involves exchanging information, ideas, and thoughts between two or more individuals. It is essential for employees to have open, honest, and clear communication with each other and with their superiors to create a positive work environment. This time, I will discuss effective communication strategies that can help build positive employee relations in an organization.
Active listening: Active listening is a technique used by people to listen and understand the speaker's message, feelings, and thoughts. Active listening involves paying attention to what the speaker is saying, showing interest, and asking questions to clarify any doubts. This technique can be used to build positive relationships between employees and managers. According to the Two-way communication theory, active listening can lead to a better understanding of the message, resulting in more effective communication (Guffey & Loewy, 2016).
Use clear and concise language: Clear and concise language is essential to effective communication. Communication should be simple and easy to understand. Using jargon or technical terms can cause confusion and misunderstandings. The clarity theory states that clear communication can help avoid misunderstandings and increase the effectiveness of communication (Robbins & Judge, 2013).
Provide feedback: Providing feedback is an essential part of communication. Feedback should be specific, timely, and constructive. Feedback helps employees understand what they are doing well and what they need to improve. The feedback theory states that feedback helps to improve performance and increase job satisfaction (Judge & Bono, 2001).
Use nonverbal communication: Nonverbal communication is an essential part of communication. It includes body language, facial expressions, and tone of voice. Nonverbal communication can convey emotions and feelings that words cannot express. According to the Social Learning Theory, nonverbal communication plays an important role in the learning and development of individuals (Bandura, 1977).
Encourage open communication: Open communication is essential for building positive employee relations. Employees should feel free to express their thoughts, opinions, and ideas. Encouraging open communication can help to identify and address problems before they escalate. The Human Relations Theory emphasizes the importance of open communication in building positive relationships in the workplace (Mayo, 1933).
Use technology: Technology has made communication faster and more efficient. Organizations can use various technologies such as email, instant messaging, and video conferencing to communicate with their employees. Technology can help to bridge the communication gap between remote workers and those in the office. The Technology Acceptance Model suggests that employees are more likely to accept new technology when it is perceived as useful and easy to use (Davis, 1989).
In conclusion, effective communication is essential for building positive employee relations in any organization. Organizations should use strategies such as active listening, clear and concise language, feedback, nonverbal communication, open communication, and technology to improve communication in the workplace. These strategies are supported by HR theories such as two-way communication theory, clarity theory, feedback theory, social learning theory, human relations theory, and the technology acceptance model. By implementing these strategies, organizations can create a positive work environment, increase employee job satisfaction, and ultimately improve organizational performance.
This video below by wayForward (2016) shows the idea simply.
(Source: https://www.youtube.com/watch?v=I6IAhXM-vps )
References:
Bandura, A. (1977) Social learning theory. Englewood Cliffs, New Jersey [Pdf version].
Davis, F. (1989)
Perceived usefulness, perceived ease of use, and user acceptance of information
technology. Management Information Systems Research Center, 13(3) pp
319-340. [Online] DOI: https://doi.org/10.2307/249008 .
Guffey, M. & Loewy, D. (2016) Essentials of business communication. Cengage Learning [Online] Available at: https://www.cag.edu.tr/uploads/site/lecturer-files/mary-guffey-essentials-of-business-communication-2016-yzss.pdf [Accessed on 18.03.2023].
Judge, T. & Bono, J.
(2001) Relationship of core self-evaluations traits-self-esteem, generalized
self-efficacy, locus of control, and emotional stability-with job satisfaction
and job performance: a meta-analysis. Journal of applied psychology, 86(1)
pp 80-92. [Online] DOI: https://doi.org/10.1037/0021-9010.86.1.80 .
Mayo, E. (1933) The human problems of an industrial civilization. Routledge, Oxon [Pdf version].
Robbins, S. & Judge, T. (2013) Organizational behavior. (15th ed). Pearson. [Online] Available at: https://www.academia.edu/50945037/Organizational_Behavior_By_Stephen_P_Robbins_Timothy_A_Judge_5th_Ed [Accessed on 18.03.2023].
Wayford (2016) Effective Communication [Online video] Available at: https://www.youtube.com/watch?v=I6IAhXM-vps [Accessed on 18.03.2023].
Interested article. Can you please elaborate more on the HR theories you have mentioned in the article in order to get more facts regarding them
ReplyDeleteThank you for your interest. I didn't go into detail on that. But I will explain here briefly for your information.
ReplyDeleteTwo-way communication theory emphasizes the importance of mutual exchange of information between the sender and receiver in the communication process (Katz & Kahn, 1978). Unlike the traditional one-way communication model, two-way communication involves a feedback loop where both parties are able to send and receive messages (Grunig, 2006). This theory recognizes that effective communication is not just about conveying a message, but also about receiving feedback and understanding the perspective of the other person (Rogers & Kincaid, 1981). Two-way communication is particularly important in fields such as healthcare, education, and business, where clear and accurate communication is critical for achieving goals and building relationships (Creswell, 2013). By promoting active listening, open dialogue, and mutual understanding, two-way communication theory can enhance the quality of communication and lead to more successful outcomes.
Clarity theory is a communication theory that seeks to explain how people process information and make sense of messages. According to the theory, people have a limited capacity to process information, and communication that is clear and concise is more easily understood and remembered than communication that is vague and ambiguous (Murphy, 2011). The theory suggests that clear communication involves reducing uncertainty and providing sufficient information for the audience to comprehend the message (Bostrom & Danowski, 2001). Clarity theory is particularly relevant in professional settings, where communication is essential for success and can affect organizational outcomes (Scott & Myers, 2014). Therefore, the application of clarity theory can improve communication effectiveness, enhance understanding, and reduce misunderstandings.
Feedback theory is a concept that is widely used in various fields, including engineering, psychology, and organizational management. At its core, feedback theory is based on the idea that the output of a system can be used to modify the input and improve the overall performance of the system. According to Shipp and Scherbaum (2015), feedback theory emphasizes the importance of information flow between different parts of a system, and how this information can be used to adjust the system's behavior. For example, in organizational management, feedback theory can be used to improve employee performance by providing regular feedback on their work and allowing them to make necessary adjustments. Similarly, in engineering, feedback theory is used to design control systems that can adjust their behavior based on the output of the system they are controlling (Astrom & Murray, 2010). Overall, feedback theory is a powerful tool that can be used to improve the performance of various systems, from simple machines to complex organizations.
Social learning theory is a psychological theory that suggests that people learn new behaviors by observing others and their consequences, rather than solely through their own direct experience (Bandura, 1977). This theory emphasizes the importance of social context, as individuals are constantly influenced by the behavior of those around them (Bandura, 1986). Social learning theory also suggests that individuals are more likely to adopt behaviors that are reinforced or rewarded, and less likely to adopt behaviors that are punished or not reinforced (Bandura, 1977). Thus, this theory has important implications for understanding how individuals acquire new behaviors and how social context can shape behavior over time.
Human Relations Theory is a management theory that emphasizes the importance of interpersonal relationships and communication within an organization. The theory proposes that when employees feel valued and supported by their managers and colleagues, they are more likely to be motivated and productive (McGregor, 1960). This approach was developed in the 1930s by Elton Mayo and his colleagues at the Hawthorne Works of Western Electric Company, who conducted a series of experiments to investigate the relationship between working conditions and productivity (Mayo, 1933). The experiments showed that productivity increased not because of changes in physical conditions, but rather due to the social and psychological factors that arose from the attention given to workers by the researchers (Roethlisberger & Dickson, 1939). As such, Human Relations Theory has become a cornerstone of modern management practices and is widely used to enhance employee motivation, satisfaction, and productivity in organizations.
ReplyDeleteThe Technology Acceptance Model (TAM) is a theoretical framework developed by Fred Davis in the 1980s to explain how users perceive and adopt new technology. According to TAM, an individual's intention to use a technology is primarily determined by two factors: perceived usefulness and perceived ease of use (Davis, 1989). Perceived usefulness refers to the degree to which a technology is perceived to enhance job performance or make tasks easier, while perceived ease of use refers to the degree to which a technology is perceived as easy to learn and use. Research has shown that TAM has been effective in predicting and explaining user acceptance of various technologies, such as mobile apps (Venkatesh et al., 2012) and social media platforms (Broussard et al., 2019). TAM has also been adapted and extended in various ways to account for other factors that may influence technology adoption, such as social influence, trust, and perceived risk (Venkatesh et al., 2003).
Great choice of topic for this article, Lasni. Could you elaborate more on how nonverbal cues can negatively impact communication in the workplace? It would be interesting to discuss how we are to tackle issues that pop up when nonverbal cues create negative settings in the workplace.
ReplyDeleteThank you for engaging in my article Thanuki. it is an interesting topic to discuss as you have mentioned as we all come across these nonverbal cues daily basis at our workplaces. Nonverbal cues refer to communication that occurs through body language, facial expressions, and tone of voice. Although they can convey a great deal of information, they can also negatively impact communication in the workplace.
DeleteI will explain the facts with a few examples.
Firstly, nonverbal cues can lead to misunderstandings and misinterpretations in the workplace. For example, a person may cross their arms while speaking to their colleague, which can be interpreted as a sign of defensiveness or hostility, even if the person is simply cold or uncomfortable. This can lead to misunderstandings and conflicts, which can harm workplace relationships and productivity (Andersen & Guerrero, 2019).
Secondly, nonverbal cues can create biases and stereotypes in the workplace. For instance, research has shown that individuals who display confident body language, such as standing up straight and making eye contact, are often perceived as more competent and trustworthy than those who do not (Ambady & Rosenthal, 1992). This can create biases and stereotypes that negatively impact individuals who do not conform to these norms, such as those who are introverted or have disabilities.
Lastly, nonverbal cues can convey negative emotions, such as anger or frustration, which can lead to workplace tension and conflict. For example, if a supervisor rolls their eyes or sighs when an employee asks a question, the employee may interpret this as a sign of disrespect or annoyance, which can harm the relationship between the supervisor and employee (Keltner & Buswell, 1996).
these are a few examples to explain the facts.
Interesting observations, Lasni. I wonder whether organisations have policies regarding non-verbal cues, and whether having such policies would help improve communications in the workplace. Do you think this is practical? Keen to know your thoughts on this.
DeleteIt is not uncommon for organizations to have policies and guidelines for effective communication in the workplace, including guidelines on non-verbal communication. However, the effectiveness of such policies in improving workplace communication may depend on the specific context and the implementation of the policy. According to a study by Yu and colleagues (2017), nonverbal communication is an essential component of effective communication and can significantly impact interpersonal relationships and organizational outcomes as I have mentioned earlier too. Therefore, having policies and guidelines for nonverbal communication in the workplace may be practical and beneficial for improving communication and relationships among employees. However, it is important to ensure that such policies are clear, consistent, and practical and that employees are trained and supported in their implementation to ensure their effectiveness (Bodtker & Jameson, 2001).
DeleteVery well, Lasni. Thank you for the well explained response.
DeleteThank you Thanuki
DeleteCommunication means exchanging information by speaking, writing or using some other medium (Oxford dictionary)
ReplyDeleteIt seems you may talking only about the way speaking. It should also include writing and other mediums.
The stracture you made, is not feel friendly to read, you can improve the structure as readable
Otherwise we can find out your research by the citations you are mentioned
Thank you for engaging in my blog. Actually the definition you have mentioned is correct and its the dictionary meaning. But here I have talked about speech as writing other means are quite direct. As I have mentioned in one of my previous replies speech and nonverbal cues can mostly cause miscommunications. If you are interested refer to the references as well
DeleteIt is distinguished better dissertation Lasni. A healthy employee relationship ensures a positive environment at work and also helps the employees to achieve their targets at a much faster rate. People are more focused, can concentrate better in their assignments and hence the output increases. Employees are not engaged in constant fights, are eager to help each other and do not take work as a burden. They enjoy each and every moment at work and do not take leaves often.
ReplyDeleteCommunication is not only important in our daily lives but also plays a crucial role at workplace. It is one of the most important factors which either improves or spoils the relationship among employees.
I appreciate your thoughts. Exactly communication is important at any work place to ensure the healthy relationships among employees and organisaton.
DeleteLasni you have selected very useful topic,
ReplyDeleteEmployee relations specialists play a critical role in developing and maintaining trust between an organisation and its employees. By aligning organisational strategy with employee needs, they help develop effective people practices.
What does an employee relations specialist do?
Employee relations focuses on creating and delivering people practices which develop - and maintain - positive working relationships between an organisation and its people. Working closely with unions and employee representatives, you'll need to ensure that people practices are fair and transparent.
Different working environments create different challenges, and so too will the changing circumstances of work. You'll need to understand:
the impact these changes can make
the forces that bring about change (from inside and outside an organisation)
how to work with employee bodies, ensuring polices are aligned to the employer brand
employment law and how it’s created
and maintain up-to-date awareness of legislation. This includes knowing how to respond when the employment relationship breaks down, while making sure the organisation learns from these experiences.
Reference -CIPD. (2022). Employee relations roles. [online] Available at: https://www.cipd.co.uk/careers/career-options/employee-relations-roles#gref.
I'm impressed with your concerns. Employee relations specialists play a key role in an organisation. Employee relations specialists are responsible for ensuring that communication between employees and management is clear, open, and transparent. They facilitate effective communication through various methods, such as providing training on communication skills, creating communication channels, and conducting regular feedback sessions. Through effective communication, employee relations specialists can address employee concerns and prevent misunderstandings, ultimately leading to a more productive and harmonious workplace (Forbes, 2021).
DeleteYour article is very useful in current organisations. According to the Wang, Yan ( Aug 2011). He said that “Communication in the organization helps for transmitting, for instance, commands and regulations, for reducing the ambiguous, and for creating and maintaining social relationships among the members in the organization that contributes to improving the employees’ organizational commitment. Otherwise, employees get enough information to accomplish their tasks and receive feedback from managers to improve their performances. Communication provide employees to provide feedback to superiors about their tasks and give suggestions and critical opinions on how to improve organizational performance. Better communication also provides an opportunity for employees to achieve their individual goals together with organizational goals. it also educates employees in the importance of obligation.
ReplyDelete.” Therefore your acritical is matching with the research writer idea.
Thank you for the feedback Nimanthika. I am happy to see that you have further investigated my points.
DeleteI agree with the content of this article. Effective communication is indeed crucial in building positive employee relations in any organization. The strategies mentioned, such as active listening, clear and concise language, feedback, nonverbal communication, open communication, and technology, are all relevant and supported by established HR theories. It is important for organizations to implement these strategies to improve communication, which can lead to better understanding, higher job satisfaction, and improved organizational performance. The video provided is a helpful visual aid to reinforce the importance of effective communication in the workplace.
ReplyDeleteThank you for your agreement Hansika. Indeed, effective communication plays a critical role in building positive employee relations and fostering a healthy work environment. y implementing these strategies, organizations can foster a culture of effective communication, leading to better understanding, increased job satisfaction, and improved organizational performance.
DeleteThe article on effective communication strategies for building positive employee relations is well written and provides insightful recommendations that can be useful for organizations. Active listening, as recommended in the article, is an essential technique for effective communication in organizations. According to Guffey and Loewy (2016), active listening can lead to a better understanding of the message, resulting in more effective communication. Additionally, the use of clear and concise language can help avoid misunderstandings and increase the effectiveness of communication, which is supported by the clarity theory (Robbins & Judge, 2013). Providing feedback that is specific, timely, and constructive is also important, as it helps to improve performance and increase job satisfaction, which is in line with the feedback theory (Judge & Bono, 2001).
ReplyDeleteThe article's emphasis on the importance of nonverbal communication is also noteworthy. Nonverbal communication can convey emotions and feelings that words cannot express, as noted by Bandura (1977) in the social learning theory. Encouraging open communication is another critical strategy that can help to identify and address problems before they escalate, as highlighted by the human relations theory (Mayo, 1933). Lastly, the use of technology in communication can help to bridge the communication gap between remote workers and those in the office, which is supported by the technology acceptance model (Davis, 1989).
Thank you for the insightful comment Hassaan. You have clearly grasped the points and summarised my article.
DeleteWell written article Lasni! I would also like to add that "Transparency" in communication is also critical for building positive employee relations, regardless of whether the news being communicated is good or bad. Often employers are reluctant to share bad news with their employees. When leaders communicate openly and honestly about organizational goals, decisions, and changes, employees feel a sense of trust and ownership in the organization. According to a study by Edelman (2021), employees who feel their employer is transparent are more likely to trust their employer and feel a sense of loyalty. By providing honest and clear communication, leaders can build trust with employees, who will appreciate being kept informed about what is happening in the organization. This will ultimately lead to a more positive work environment, where employees feel valued and engaged, regardless of the circumstances.
ReplyDeleteThank you for your valuable input and highlighting the importance of transparency in communication for building positive employee relations Thahani. As you mentioned, transparency can help build trust and create a sense of ownership among employees, which can positively impact their engagement and loyalty towards the organisation. This aligns with research by Edelman (2021), which found that transparency is a key factor in building trust among employees. By communicating openly and honestly with employees, organisations can foster a culture of transparency and establish a foundation of trust with their employees.
DeleteHi Lasni. This is a very conventional but a crucial topic. I agree with the importance you have outlined with regards to communication for better employee relations. May I please know at what level communication is important at organizations? Is it important only for desk employees? Would like to hear your thoughts
ReplyDeleteHi, thank you for your comment and question Rifak. Communication is crucial at all levels of an organisation, not just for desk employees. Effective communication ensures that everyone in the organisation is on the same page and understands their role and responsibilities. According to a study by Towers Watson, companies with effective communication practices have a 47% higher total return to shareholders compared to companies with poor communication practices (Gareiss, 2017). Additionally, communication can help to build trust and engagement among employees, which leads to increased job satisfaction and productivity (Ghorbani et al., 2019). Therefore, it is important for organisations to prioritise effective communication practices across all levels to foster positive employee relations.
DeleteHi Lasni, This is a valuable article for the present workforce. "Quality of life is quality of communication" is what we all need to understand. When we have effective communication in any organization they can get a competitive advantage easily.
ReplyDeleteThank you for your feedback Ramal. I completely agree that communication is a critical component of organisational success and can provide a competitive advantage. Effective communication can help to build trust, foster collaboration, and promote a positive workplace culture. By investing in communication, organisations can enhance their competitive advantage and drive success.
DeleteGreat article! Communication is indeed crucial in building positive employee relations (Guffey & Loewy, 2016). Implementing strategies such as active listening, clear and concise language, feedback, nonverbal communication, open communication, and technology can significantly improve communication in the workplace (Robbins & Judge, 2013). Encouraging open communication, in particular, is vital as it allows employees to express their thoughts, opinions, and ideas freely. This promotes a positive work environment, fosters trust between employees and management, and ultimately leads to better performance (Mayo, 1933). Thank you for sharing these effective communication strategies!
ReplyDeleteThank you for your comment and for highlighting the importance of effective communication in building positive employee relations. It's great to hear that these strategies resonated with you and I hope they can be helpful in creating a more positive workplace culture.
DeleteThis post highlights the importance of effective communication in building positive employee relations within an organization. You've presented several strategies, such as active listening, clear and concise language, feedback, nonverbal communication, open communication, and technology, to improve communication in the workplace. The post is well-researched and supported by HR theories. The inclusion of a video by wayForward provides a clear and concise overview of the topic. Overall, this post is informative and provides valuable insights for organizations seeking to improve their communication strategies.
ReplyDeleteThank you for your feedback Sarah. I'm glad to hear that you found it informative and valuable. As you mentioned, effective communication is crucial for building positive employee relations in any organisation. I hope that this article helps organisations create a more positive and productive work environment through effective communication.
DeleteVery good article Lasni.
ReplyDeleteWould like to read more about the strategies that we can use to build employee relations in an organization through your other articles.
Thank you for your feedback Arunoda. I'm glad you found the article informative. I'll definitely keep your suggestion in mind.
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